Returns & Refunds
Returns and refunds information
We hope you love your Purified Beauty order. If you need help with a return, refund or order issue, please read the information below and contact us if you have any questions.
Returns
If you would like to request a return, please contact us within 14 days of receiving your order.
To be eligible for a return, items should be unused, unopened and in their original packaging.
For hygiene reasons, we may not be able to accept returns of used shower filters, opened cartridges or products that have been installed, unless the item is faulty.
How to request a return
To request a return, please contact us and include:
- Your order number
- The email address used at checkout
- The item you would like to return
- The reason for return
Refunds
Once your return has been received and checked, we will let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow time for your bank or payment provider to process the refund.
Faulty or damaged items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A photo of the item
- A photo of the packaging
- A description of the issue
We will review the issue and advise on the next steps.
Return postage
Return postage is paid by the customer. Returns should be sent to Purified Beauty, 15 Lavender Hill, London SW11 5QW, and we recommend using a tracked service. If an item is faulty, damaged or incorrect, we cover the cost of returning it.
Exchanges
If you need to exchange an item, please contact us with your order number and details of the item you would like to exchange.